Cancellation policy & cancellation form
Cancellation policy & cancellation form
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must send us
katzenart, Mirko Haban & Kathrin Scheuerlein GbR, An der Industriebahn 12-16 | Gebäude 409a, 13088 Berlin, E-Mail: info@katzenart.com, Tel: +49(0) 30 20 9532 93
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract.
You can use our model withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
B. B. Sample cancellation form
If you want to revoke the contract, please fill out this form and send it back.
Click here to download the sample cancellation form/span> .
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To:
An der Industriebahn 12-16 | Gebäude 409a Ordered on (*)/received on (*) ___________________________________________________________ Name of the consumer(s) ___________________________________________________________ Address of the consumer(s) ___________________________________________________________
___________________________________________________________ Date ___________________________________________________________
----- (*) Delete as applicable. |
